Privacy Policy

1. What We Collect

• Contact details you provide (name, phone number, email, address)
• Account credentials and activity logs for security purposes
• Purchase history, wishlist items, and cart actions
• Delivery and pickup details shared with vendors or couriers

2. How We Use Your Data

We process your data to:

• Fulfill and deliver orders, send tracking updates, and arrange pickups
• Send account alerts, invoices, and support responses
• Inform you of promotions (you may opt out of marketing emails)
• Investigate fraud, secure the platform, and comply with regulations

3. Communications

We email or call you when shipments arrive, when action is required on your account, or when a product must be collected. By registering, you consent to these service communications. Marketing messages are optional and can be disabled in your profile.

4. Refund & Dispute Data

When a refund or dispute is requested we may collect additional documentation (photos, incident descriptions, courier notes) to evaluate the claim, including proof of pickup delays or damaged goods.

5. Data Sharing

We only share the minimum information required with payment processors, shipping partners, and vetted vendors involved in fulfilling your order. We never sell your personal data.

6. Your Responsibilities

You must keep your contact information current so we can reach you for deliveries and collections. Failure to respond can result in storage fees or delayed refunds. It is your duty to research products before purchase and to pick up items within the notified timeframe.

7. Retention & Security

Account information is retained while your account is active or as long as required for tax, audit, or anti-fraud obligations. We apply encryption and access controls to protect your data. Please report suspicious activity immediately.

8. Contact

To make a privacy request, email privacy@mavoranix.com. Provide your account email and a clear description of the request.